FAQs

General Questions

Q: What products do you offer? A: We specialize in driving assistance devices for people with disabilities. Our product range includes various adaptive equipment designed to enhance driving safety and comfort.

Q: How can I contact customer service? A: You can contact our customer service team via email at rita@muniupower.com, phone at +86 15703041102, or through our live chat feature available during business hours.

Ordering and Shipping

Q: What payment methods do you accept? A: We accept major credit/debit cards, PayPal, bank transfers.

Q: How long will it take to receive my order? A: Shipping times vary based on your location and the shipping method selected. You can track your order and view estimated delivery times through the tracking link provided in your order confirmation email.

Q: Do you offer international shipping? A: Yes, we offer international shipping to many countries. Shipping rates and times will be calculated at checkout based on your location.

Warranty and Repairs

Q: Do your products come with a warranty? A: Yes, all our products come with a warranty. The warranty period varies by product. Please refer to the product page or your order confirmation for specific warranty details.

Q: How do I request a repair under warranty? A: To request a repair, please contact our customer service team with your order details and a description of the issue. We will provide instructions on how to proceed.

Product Support

Q: Where can I find user manuals and guides? A: User manuals and guides are available on our website under the Support section. You can download and view these materials at any time.

Q: How do I get technical support for my product? A: For technical support, please contact our customer service team via email, phone, or live chat. Our support team is available to help with any technical issues or questions you may have.

If you have any other questions or need further assistance, please don't hesitate to reach out to our customer service team. We're here to help!